Last updated: 18 July 2026
This Privacy Policy explains how Tvwill (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit our website or purchase a subscription. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Tvwill is a UK-based IPTV subscription provider. For the purposes of data protection law, we are the “controller” of the personal data described in this policy.
Registered company name: [Company Legal Name]
Company number: [Company Number]
Registered address: [Registered Business Address]
Data protection contact: Contact@tvwill.com
2. Information we collect
- Account & order information — name, email address, billing details and order history when you purchase a subscription.
- Payment information — your payment is processed by our third-party payment provider(s); we do not store full card numbers on our own servers.
- Support communications — messages you send us by email, WhatsApp or our contact form, including any details you choose to share while troubleshooting.
- Technical data — IP address, browser type, device type and general usage data collected automatically when you use our website, typically via cookies (see our Cookie Policy).
3. How we use your information
- To create and manage your account and deliver your subscription (login credentials, activation instructions, renewal reminders).
- To process payments and issue refunds where applicable.
- To provide customer support and respond to enquiries.
- To send service-related communications (order confirmations, important account or service notices).
- With your consent, to send you offers or product updates — you can opt out at any time.
- To keep our website and service secure, and to detect and prevent fraud or misuse.
- To comply with our legal and regulatory obligations.
4. Legal basis for processing
We rely on the following legal bases under UK GDPR: performance of a contract (delivering the subscription you purchased), legitimate interests (running and improving our service, preventing fraud), consent (for optional marketing communications), and legal obligation (such as tax and accounting records).
5. Sharing your information
We share personal data only where necessary, with trusted service providers who process it on our behalf, including: payment processors, email/SMS delivery providers, website hosting and analytics providers, and WhatsApp Business (for customers who choose to contact us that way). We do not sell your personal data to third parties.
6. International transfers
Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure your data remains protected to a standard equivalent to UK GDPR, for example through providers certified under an adequacy decision or standard contractual clauses.
7. Data retention
We keep personal data for as long as necessary to provide your subscription, to comply with our legal obligations (for example, tax records are typically kept for 6 years), and to resolve disputes. When data is no longer needed it is securely deleted or anonymised.
8. Your rights
Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure (“right to be forgotten”); restrict or object to certain processing; request a portable copy of your data; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at Contact@tvwill.com.
If you are unhappy with how we have handled your data, you also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
9. Children’s privacy
Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from children.
10. Security
We use appropriate technical and organisational measures — including SSL encryption at checkout — to protect your personal data against unauthorised access, loss or misuse.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page.
12. Contact us
Questions about this policy or your personal data can be sent to Contact@tvwill.com.