Last updated: 18 July 2026
1. Our 7-day guarantee
We want you to be confident in your purchase. If you are not satisfied with your subscription, you may request a full refund within 7 days of your order date, no complicated conditions attached.
2. Eligibility
To qualify for a refund under this guarantee:
- Your refund request must be made within 7 days of the original order date.
- The account must not have been suspended or terminated for a breach of our Acceptable Use Policy or Terms & Conditions (for example, credential sharing or reselling access).
- One refund per customer/household per plan purchase — this guarantee is not intended to allow repeated purchase-and-refund cycles.
3. How to request a refund
Email Contact@tvwill.com or message us on WhatsApp with your order reference and the reason for your request. Our support team will confirm your request and process eligible refunds promptly.
4. Processing refunds
Approved refunds are returned to your original payment method. Depending on your bank or payment provider, this can take a few business days to appear on your statement after we issue it.
5. Your statutory rights
This guarantee is offered in addition to, and does not affect, your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. See our Terms & Conditions for more on how statutory cancellation rights apply to instantly-activated digital services.
6. Situations not covered
Refund requests made after the 7-day window, or relating to accounts suspended for misuse, are handled at our discretion and are not guaranteed.
7. Contact us
If you have any questions about this policy, contact Contact@tvwill.com.